Application Support Engineer Role

Full Time Role

Job Title:
Application Support Engineer

Scope and Purpose of the Role:

  • To develop a detailed understanding of bespoke AV applications; contributing to comprehensive product testing and provide technical user assistance (remote & on-site).
  • Capability to provide 2nd line support on IP Networking, DSP configuration & AV Control system technologies.
  • Creation of technical documentation to increase Client understanding to maximise customer satisfaction.

Principal Tasks/Accountabilities:
Client Advice:
To understand, in-order-to communicate, how all our key products are implemented and function; initially focusing on Hybrid & Streaming conferencing solutions within local government environments.

Technical Support:

  1. To offer reactive technical support to clients remotely and attend onsite visits (throughout the UK).
  2. To be available for pre-scheduled out of hours technical support (early evenings).
  3. To assisting AV installations, Preventative maintenance visits, and customer Training sessions.

Customer Engagement:

  1. To contribute to end user technical training sessions. Focusing on predetermined key deliverables within complex projects.
  2. To contribute to training materials (instructional documents and videos) demonstrating how users can get the most out AV applications whilst accentuating the operational simplicity.

Technical Configuration:

  1. To assist in-house technical departments with configuration of equipment. *
  2. To assist with project handover & onsite technical commissioning (throughout the UK). *
    * Initially focusing on, Conferencing microphone solutions, DSP configuration and AV control systems:

Technical / Personal Specification:

  1. Excellent communication skills, both written and oral, to deal effectively with people at all levels (including those with little technical knowledge), to explain technical issues to customers in a language they can relate to.
  2. PC literate and competent with Windows OS and Microsoft 365 packages.
  3. Understand IP communications principles, with previous experience in the AV/IT industry; preferably holding a degree or recognised professional qualification or certified apprenticeship scheme.
  4. Must have a logical, analytical approach to problem solving.
  5. Able to work under pressure and remain calm when faced with unexpected or stressful situations. Able to work independently which requires a good level of organisational and time management skills.
  6. Car owner with full UK driving license willing to travel throughout the England (car scheme available).
  7. Willing to be security cleared as required in-order-to support customer contracts.

We are always keen to hear from people who have a passion for technology, so please contact us via info@vp-av.co.uk and detail your interest in AV – hopefully, you could join our expanding team.

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